A car arrives at reception, moves through the bay, and leaves through the gate. SummitCode Agentic ERP keeps that whole journey on one live job — insurance or cash — so the service advisor, the technician, and the cashier are looking at the same record, not two different notebooks.
Sell parts over the counter too? See the sister playbook for Auto spare parts, or step back to the Automotive overview to compare the two. Other playbooks sit on the Industries hub: Construction, Food Distribution, and Manufacturing. Platform fit: Agentic ERP. VAT: UAE Compliance.
This page does not name clients, bay counts, or turnaround figures. Published operations profiles stay on the Case Studies hub. Bring how your reception works today to Contact if you want a scoped conversation.
The complaint is in a voice note, the estimate is a photo, the approval is a thumbs-up. When the customer calls, someone scrolls. When staff change, the history leaves with their phone.
An insurance job and a cash job need different paperwork, different approvals, and a different invoice. Kept in the same notebook, the excess gets missed or the claim reference goes on the wrong car.
The store hands a filter and pads to bay three. The job closes. Nobody added them to the invoice. Stock is short and the margin is gone before anyone notices.
You know what you charged for labour. You do not know how many hours the car actually sat on the lift, or which technician is always over. Pricing stays a guess.
Twelve cars on the floor, half with parts already fitted, and finance sees none of it until invoices are raised. Work in progress is real money nobody can see.
“Is my car ready?” is the most common call a service advisor takes. Without a live status, the answer is always “let me check and call you back.”
Start with the job card your reception already fills in by hand. AI coworkers come after those records are trusted — they chase follow-ups; they do not diagnose the car.
One record per plate: owner, previous visits, what was replaced, what was advised and declined. The advisor sees it before the customer reaches the desk.
Intake → diagnosis → approval → parts → repair → quality check → invoice → gate pass. Each stage is timed and signed, so “where is it?” has an answer.
Mark the job at intake. Insurance jobs carry the claim reference, approved estimate, and customer excess. Cash jobs go straight to approval and invoice. Same screen, no second notebook.
Store issues, bought-in parts, and clocked technician hours land on the same card. The invoice is built from that list, so nothing leaves the store unbilled.
Filters, pads, fluids, and fast movers by brand and location. Reorder points for what you fit every day. See the Auto spare parts playbook if you also trade parts.
Invoices carry the tax fields finance needs — see UAE Compliance. Next-service and pre-inspection reminders go out on schedule. Not a certified-software claim.
Treat any staged path on Agentic ERP as a sequence, not a go-live date. Garage work starts with reception and the job card — then parts, then insurance paperwork. Bring your current job sheet via Contact.
It is one live system for the whole repair: the vehicle, the customer, the job card, the parts issued, the technician hours, the invoice, and the gate pass. Instead of a reception notebook, a WhatsApp group, and a separate accounts file, the workshop works from one record per vehicle. AI coworkers can later send status updates and service reminders once those records exist — they do not run the bay.
Yes. Each job is marked insurance or cash at intake, and the paperwork follows that path. An insurance job keeps the claim reference, the approved estimate, and any customer excess on the same job. A cash job goes straight from estimate to approval to invoice. Both sit in the same list of vehicles in the workshop, so nobody keeps two notebooks.
The job card opens at reception with the plate, mileage, and the customer's complaint. It then moves through diagnosis, approval, parts, repair, and quality check, and closes with the invoice and gate pass. Every stage has a time and a name on it, so the service advisor can answer 'where is my car?' without walking to the bay, and the gate does not release a vehicle with an open balance.
Yes. Parts issued from your store, parts bought in for the job, and technician hours all land on the same job card. The invoice is built from that list, so a part handed over the counter for bay three does not quietly leave stock without being billed, and labour is charged for the hours actually clocked.
Repair invoices in the UAE normally carry VAT on both parts and labour, and insurance jobs often need the invoice addressed a particular way with the customer's excess shown separately. SummitCode helps you issue VAT-ready invoices from the job card, with the tax fields your accountant needs, so finance is not rebuilding invoices at month end. This is not tax advice; your accountant confirms treatment for your workshop.
Bring your current job sheet, how you split insurance from cash today, and where parts leave the store. SummitCode will say whether the job card, the parts store, or both come first.
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